A better way to edit the PDFs you already have.

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Support

Antwoorden op de vragen die opkomen wanneer de app zelf iets weigert, en een manier om een mens te bereiken als dat niet volstaat.

Een verzoek indienen

Send a request with the form below, or email [email protected] directly. Either reaches a person. If you are writing about a subscription, say which Apple Account the purchase was made with — not the password, just the address — and we can look it up. If a particular PDF misbehaves and it is not confidential, attach it (up to 5 MB) so we can see exactly what went wrong.

Platform
Onderwerp
Voeg een PDF toe (optioneel)
Kies een pdf of sleep hem hierheen
Alleen als het niet vertrouwelijk is – zo zien we precies wat er misging. Alleen PDF, maximaal 5 MB.

We bewaren wat je schrijft, een eventueel bijgevoegde PDF en wanneer het binnenkwam, zodat we kunnen antwoorden. Niet je IP-adres. Voeg alleen een document toe dat we van jou mogen lezen.

Common questions

Is my document uploaded anywhere?

No. The software that reads and edits your PDF is built into the app and runs on your device. There is no server, so there is nothing to upload to and nothing to delete afterwards.

Why can’t I edit some text?

The app refuses edits it cannot make honestly. Text in a scanned page is a picture; the invisible layer under a scan exists for search and screen readers, and changing it would make the page lie. When the app refuses, it says which text and why.

How do I save my changes?

Two ways, and neither is silent. Save overwrites the file you opened, after asking. Save a Copy writes somewhere new through the system’s file picker and never touches the original.

The PDF asks for a password. Where is it checked?

On your device, by the app, against the document itself. The password is not stored and is not sent anywhere.

What does the free trial include?

Everything. Every tool is unlocked for the length of the trial and nothing is charged during it. The subscription then begins automatically when the trial ends, unless you cancel before then — that is how an App Store free trial works. Cancel in time and you are not charged; Pandaedits stops opening and editing PDFs, and your files are untouched.

How do I cancel the subscription?

In your Apple Account’s subscription settings: on iPhone, Settings › your name › Subscriptions; on Mac, App Store › your name › Account Settings › Subscriptions. The app’s Subscription screen has a Manage Subscription button that opens the same place. Deleting the app does not cancel your subscription. Cancel during the free trial and you are never charged. Cancel later and you keep access until the end of the period you already paid for.

How do I get a refund?

Subscriptions are sold and billed by Apple, so refunds are decided by Apple, not by us. Ask from the app — Settings, Subscription, Request a Refund — or at reportaproblem.apple.com. Apple emails you its decision. If the refund is granted, the subscription ends and the app stops opening and editing PDFs; your files are untouched.

How do I restore a subscription on a new device?

Open Settings ▸ Subscription and tap Restore Purchases. The App Store is asked what your Apple Account already owns.

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